Prerequisites
Useful inventory, authorized contacts, working languages, access path, and the offer sold.
Situation-led catalogue Catalogue par situation
Choose the service by the situation it needs to solve.
The catalogue describes work in buying context. Each chapter names what must be prepared, what delivery can handle, and what remains a separate decision.
Everyday workplace support
For a client that needs a stable path for routine access, device, account, and collaboration-tool needs.
Included work
- Routine user requests
- Agreed account administration
- Resolution context and notes
Handled separately
- Unagreed hardware purchasing
- An implied migration project
- Invented availability commitments
Useful outcome: A closed request with the result, remaining work, and a client-ready return message under your brand.
Handoff artifact: A bilingual or agreed-language resolution note.
Microsoft 365 operational stewardship
For an environment where account, licence, and configuration changes need an operating owner.
Prerequisites
Identified tenant, appropriate authorization, licence responsibilities, and named administrators.
Included work
- Agreed routine administration
- Observable configuration hygiene
- Decision and change history
Handled separately
- Assumed Microsoft affiliation
- Transformation work without a mandate
- Certified legal or compliance advice
Useful outcome: A clearer history of changes and items that need a partner decision.
Handoff artifact: A change summary with cause, action, and return point.
Security baselines and review
For a client that wants more rigour in everyday practices without representing the service as a SOC.
Prerequisites
Target baseline, security responsibilities, known exceptions, and a risk recipient.
Included work
- Observation of agreed baselines
- Relevant drift reporting
- Periodic review preparation
Handled separately
- 24×7 SOC monitoring
- Certification or compliance guarantee
- Incident response outside mandate
Useful outcome: Gaps expressed as owned decisions instead of an alert list without an accountable person.
Handoff artifact: A baseline review with requested decision, owner, and follow-up.