Your practice
You (or your client, through you) own every vendor relationship and purchasing decision — what to buy, from whom, and at what price — and name who’s authorized to approve a quote.
Hardware & licensing coordination Matériel et licences
"Hardware purchases we haven’t agreed on" was always an exclusion. Here’s the actual path.
Hardware and non-Microsoft software licensing show up on this site only as something we exclude — a line that’s true but not useful on its own. This page names what actually happens when a one-off hardware need or a line-of-business software renewal comes up: how it gets flagged, quoted, and approved, without our delivery team ever owning the vendor relationship or the purchasing decision.
Delivery team
We flag the need when we see it (a device past end-of-life, a licence about to lapse), gather the specifications needed for a quote, and coordinate delivery or installation once you’ve approved a purchase — we never place an order on our own authority.
Flagging, quoting, and coordinating a purchase
For a client whose day-to-day IT work surfaces a hardware or software need — a failing laptop, an expiring line-of-business software licence, a printer past its useful life — that falls outside the monthly per-user scope and needs a real purchasing decision.
What we need first
Who’s authorized to approve a purchase and at what price threshold, whether your practice or the client handles the actual vendor relationship and payment, and how much lead time a typical hardware order realistically needs.
What’s included
- Flagging a hardware or licensing need when it surfaces during routine work, with enough detail to quote
- Gathering specifications and compatible options for a purchasing decision you or your client will make
- Coordinating delivery, basic setup, and enrollment of purchased hardware into the agreed management profile
Handled separately
- Placing an order, paying a vendor, or negotiating price on your behalf
- Owning or guaranteeing a specific vendor’s warranty, support contract, or delivery timeline
- Software licensing advice for platforms outside what your account already covers
What you get: A hardware or licensing need that gets flagged and quoted before it becomes an outage, instead of surfacing as an emergency the day something actually fails.
What we hand back: A purchase-coordination note naming what’s needed, why, the options gathered, and the decision still waiting on your side.
What has to be agreed before a purchase request is quotable
Who actually holds the vendor account
Some practices want every purchase to run through their own vendor accounts and billing; others want the client to buy directly and just tell us what arrived. Pick one model before the first request, since it changes who we even talk to.
Approval threshold by price
A $40 cable and a $4,000 server replacement shouldn’t need the same approval chain. Set a price threshold below which a request can proceed on standing approval, and above which it needs explicit sign-off.
Lead time expectations
Hardware availability and shipping times are outside our control and change constantly. We’ll tell you what we know at the time of the quote, but this page makes no delivery-time promise on a vendor’s behalf.
Non-Microsoft software already in use
Line-of-business software, industry-specific tools, and anything outside the Microsoft 365 scope needs to be named as something we’re aware of, even if we’re not managing its licensing directly — an unnamed tool is an unscoped risk when its licence quietly lapses.
What this line doesn’t include
- Any purchase made or authorized without your (or your client’s) explicit sign-off
- A guaranteed price, delivery date, or vendor warranty term
- Ownership of a vendor dispute, return, or warranty claim — that stays the account holder’s relationship
Straight answers on hardware and licensing
Do you resell hardware or software licences directly?+
No. We coordinate the specification, quoting, and setup around a purchase — the actual vendor relationship, invoice, and payment stay with your practice or your client, exactly as this site’s boundary rule says for every commercial decision.
What if a client needs something urgently, like a same-day laptop replacement?+
We’ll flag it as urgent and gather options fast, but availability and shipping are a vendor’s timeline, not ours to promise. Setting an approval threshold in advance (see above) is what actually makes urgent requests move quickly.