Your practice (or your client)
You chose the phone system and carrier, and you decide the call-routing rules that reflect how the business actually answers calls.
Business phone administration Administration téléphonique
Extensions, routing, and number ports — requested and returned like everything else.
A client’s phone system accumulates small changes faster than anyone expects. This page applies the site’s existing request-in / note-back pattern to phone-system administration, so VoIP support becomes a named, resellable line — not an undocumented afterthought.
Delivery team
We make the day-to-day moves, adds, and changes on the system already in place, and track number-port requests through to confirmation.
Phone moves, adds, and changes
For a client whose phone system needs regular, modest changes — a new employee, a departing one, a holiday routing change — that pile up faster than anyone expects.
What we need first
Administrative access to the phone system, the current extension and routing map, and who’s allowed to request a change.
What’s included
- Extension moves, adds, and changes you’ve approved
- Call-routing and voicemail changes on the existing system
- Number-port requests tracked to confirmation
Handled separately
- Choosing or contracting the phone system or carrier
- A new phone-system deployment or an office-wide rollout — that’s project work
- Guaranteeing a carrier’s port timeline, which is set by the carrier, not by us
What you get: A phone system that reflects how the business actually wants to route calls today, with a record of what changed and when.
What we hand back: A change note covering what moved, on whose request, and the date.
What stays your call before you sell this line
The carrier relationship stays yours
Number ports, billing, and service terms with the carrier remain your (or your client’s) contract, not ours.
A new deployment is a project
Standing up a phone system for a new office is rollout work, not a routine change.
Emergency routing changes
Define who can approve an urgent after-hours routing change before the first storm closure happens, not during it.
Port timelines aren’t ours to promise
We track a port to confirmation, but the carrier sets the clock.
What this line doesn’t include
- Selling or contracting phone lines or numbers
- A guaranteed number-port completion date
- 24/7 emergency phone support outside agreed hours
Straight answers on VoIP administration
Does this work with any VoIP platform?+
Scope depends on the platform your client already uses and the administrative access your practice can provide — that’s confirmed at account setup, not after.
What about a physical desk-phone rollout for a new office?+
That’s a rollout, not a routine change — it’s scoped and priced as the project and rollout capacity page describes, before the first handset goes in.